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CTM North Limited - Online Booking Tool (Lightning) Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:



CTM North Limited


CTM North Limited - Online Booking Tool (Lightning)

Certificate issue date:

Certificate expiry date:

Certificate status:


Desktop and Mobile


To achieve certification each website undergoes a manual technical compliance review against WCAG 2.1 to level AA.

The website underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of Known Issues

There are no known accessibility issues at SIngle or Double A priority other than below.

3rd Party Issues

It was noted that the site uses third-party hotel system for its images images. The author does not have the ability to edit the content that the hotel image system supplies, as it is part of an external API that is not manged by CTM.

  • Decorative Images have Alternative Text read to Screen Reader Users.
  • Lists were not marked up correctly.
  • An Interactive Dialog is not modal.
  • A Description List is not marked up.
  • Logos are missing Alternative Tex.t
  • An image-link does not have an accessible name.
  • An Image of Text has been used instead of text.
  • Zoom can cause two dimentional scrolling.
  • Some icons have a lack of Contrast.


Journey 1 – UK RAIL


  1. Welcome please log in – Enter your login details sent via email from the client
  2. Lightning – Click ‘New booking’
  3. New search –
    1. Click ‘UK RAIL’ toggle button
    2. Click ‘Add myself as a traveller’
    3. Put the travelling to and from destinations as ‘Manchester’ and ‘Paddington London’
    4. Select the date and time as 27 th of March 12pm, then click ‘Search’
  4. Search criteria –
    1. Select any fare on ‘Anytime return’
    2. In the model select a booking reason from the drop down menu
    3. Click ‘Continue’
  5. Basket – Click ‘Add hotel’

Journey 2 – Hotel

  1. New search – Book a hotel in ‘Westminster’ on the date of 27 th march at 12pm then click ‘Search’
  2. Search criteria –
    1. Click ‘View rates options’ on any of the results
    2. In the model click ‘Info and add to basket’ then click ‘Add to basket’
    3. Click ‘Continue’
  3. Basket – Click ‘Add Taxi’   

Journey 3 – Taxi

  1. New search –
    1. Click ‘Add myself as traveller’
    2. For the ‘Pick up’ section click the ‘Train St / Airport’ radio button, then put in the field Paddington train station
    3. For the ‘Drop off’ use the details below for the fields
      • Drop off House N°/Name*: -Accessibility Audit
      • Drop off Street: 2 Humboldt Street
      • Drop off Post code*: BD1 5HQ
    4. Click ‘Wheelchair (on request)’ checkbox then click ‘Search’
  2. Search criteria – Click ’Add to basket’ for the first result, then click ‘Continue’
  3. Basket – Click ‘Add flight’

Journey 4 – Flight

  1. New search –
    1. For the ‘Outbound flight’ field put ‘Manchester’ and for the ‘Return flight’ put ‘Belfast city’ then click ‘Search’
    2. In the model click ‘No thanks’
    3. Click the first result for Manchester then click the first result for Belfast
    4. Click ‘Continue’
  2. Basket – Click ‘Add airport parking’

Journey 5 – Car parking

  1. New search – In the ‘Airport’ field put ‘Manchester’ then click ‘Search’
  2. Search criteria –
    1. Click ‘Add to basket’ on any of the results then click ‘Continue’
    2. Click ‘Home Page’ in the navigation menu

Journey 6 – My bookings

  1. Click ‘Home page’ if you are not visiting the home page.
  2. ‘My bookings’
  3. Test the page


This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible the website is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.