DAC’s experience and close-working relationship has helped us ensure that our client’s e-Business platform and website is compliant with the Disability Discrimination Act and accessible to all of their customers.
Channel 4 has been working with the Digital Accessibility Centre since it’s inception in January 2011. The DAC provide us with a broad range of accessibility services, including auditing, policy writing and training, all of which are delivered to very high standards of professionalism. However it is their on-site consultancy offering which we have found most useful. Once a fortnight a DAC consultant spends a day on-site with us and is able to review projects and discuss queries with anyone who is interested. He has a very thorough knowledge of accessibility and is able to provide advice and practical solutions to variety of issues and questions. This has been immensely helpful in raising the issue of digital inclusion around the office. Many colleagues find this approach much more flexible than a traditional audit. On several occasions the consultant has also brought one of DAC’s disabled team members with him and this has been incredibly illuminating. There is no substitute for being able to speak directly to someone with a disability and talk to them about their experiences and hear their anecdotes about everyday life as a user of assistive technology. I think this approach in particular has really helped Channel 4 employees to gain a greater understanding of how disabled people use digital technologies.
2012 Paralympic Games
As we put in place exciting plans for our coverage of the 2012 Paralympic Games and in light of the reaffirmation of Channel 4's public service role set out in the Digital Economy Act 2010, Channel 4 takes its commitment to online accessibility very seriously. Our policy is to ensure this website meets recognised international standards for accessibility to ensure it is accessible to all. We are fully committed to ensuring this website meets the Web Content Accessibility Guidelines (WCAG 2.0) to AA standard to ensure people with disabilities are not excluded from accessing information and services. To this end, we work closely with the Digital Accessibility Centre to ensure the accessibility of all Channel 4 websites, including detailed testing by disabled people using a range of assistive devices such as screen readers.
I found the whole accreditation process simple and effective from a customer perspective. The DAC team tested the site from their remote location, providing a comprehensive report. The report findings were then processed by the Development Team and appropriate re-testing undertaken. Where necessary there was direct communication between the Development team and the DAC team – this was key to resolving some of the ‘trickier’ issues. Throughout the process the DAC team provided professional and effecive services resulting in an accredited site ready for our go-live date. We will certainly be considering DAC as a supplier in any such future projects
We have been working with multiple projects within The Law Society and are helping them to ensure that their web products are accessible to as wide an audience as possible.
DAC worked closely with Lloyds Bank to deliver an accessible templete for the new Lloyds Bank website. It was a large project that made use of the user testing team and technical auditors working alongside cross browser testing.
The training really helped put into perspective what some of our users go through to try and complete the tasks we take for granted.
At Leicester City Council we take accessibility for people with disabilities very seriously. We choose DAC because when it comes to knowledge of web accessibility, DAC come out on top. There are many good companies out there to assist you, but Gavin and Cam and the rest of the team at DAC are more meticulous than the rest and their support to ensure our website was accessible was second to none.
We found the digital accessibility training provided by DAC extremely useful and thought provoking. It was delivered in a friendly, engaging and professional style, and included both the technical aspects of good web design, and how real life users with disabilities use the internet on PCs and mobile devices. Made all the more impactful by one of the DAC team with a visual impairment demonstrating some of the techniques and tools they use to enable them to navigate and use various applications. The team at Orchard found the training very enlightening and as a direct result we are enhancing our solutions to further improve our products digital inclusion.
The DAC team are approachable, professional and friendly and always go out of their way to help us with our queries no matter how big or small. They are willing to work closely with us to address our needs, providing us with detailed information, guidance, support and training on accessibility. The team have carried out a number of different tests for us and provided comprehensive reports of the findings, helping us identify areas to improve the experience for all our customers. They take the time to ensure we understand all the output, providing videos and live demonstrations of the issues from one of their testers, which were invaluable. DAC’s knowledge and commitment to helping companies become accessible to all customers is exceptional and I would recommend them for any assistance required with accessibility issues. Zoe Hart, Santander Digital Customer Experience Manager
We’re pleased with the high accreditation rating awarded and the support provided by Digital Accessibility Centre. It is important that all people can access information on our website where they can find information about their neighbourhood officers, local priorities and what neighbourhood policing teams are doing to deal with the things that matter to people.
"We conducted a training session on accessibility with marketing managers, designers and coders. Despite the different skill sets and levels of expertise, the training was useful for all and we came away humbled, yet energised as to how we can improve the pages we build in the future. It was invaluable having Tara there to show us first-hand how she accesses websites through JAWS and the challenges that it throws up. Incredibly useful training, would thoroughly recommend."