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Transport For Wales Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

Transport For Wales /01


Transport For Wales


Transport For Wales website

Certificate issue date:

Certificate expiry date:

Certificate status:


Desktop and Mobile


To achieve certification each undergoes a manual technical compliance review against WCAG 2.1 to level AA.

The underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of issues

  • Screen reader users using NVDA and Firefox are not provided audio feedback when navigating the list of stations in the 'To' and 'From' custom list boxes. This issue is being looked in to and will be addressed in the next 4 weeks.
  • Screen reader users cannot access the departure and arrivals timeline at present, a fix for this is being looked at and will be addressed in the next 4 weeks.


Journey 1 - Select Language/Registration/Login

  1. Select English
  2. Click Next
  3. Click Next
  4. Click Get Started
  5. Click More
  6. Click Profile
  7. Click Register
  8. Enter Title
  9. Enter your First Name
  10. Enter your Last Name
  11. Enter your Gmail Email address
  12. Enter Dactest1! For your password
  13. Confirm password
  14. Accept terms and conditions
  15. Click Register
  16. Verify Email address
  17. Log in using the details used in registration

Journey 2 - Buy a ticket

  1. In From field Enter Swansea
  2. In the To field enter Cardiff Central
  3. Enter to travel from tomorrow at 16:00
  4. Enter 2 Passengers and 1 Child
  5. Click Done
  6. Enter a 16-25 Railcard
  7. Select Skewen as a station to avoid
  8. Click Find Tickets

Journey 3 - Outbound/Payment

  1. Click Continue
  2. Click Continue
  3. Click Continue
  4. Agree to terms and conditions
  5. Click Pay by Card
  6. Enter your name on Cardholder Name
  7. Long card number 4111 1111 1111 1111
  8. 8/22 As the expiration date
  9. 123 as the Security Code
  10. Enter SA106FG and Click Digital Accessibility Centre Unit 18
  11. Click pay by Card
  12. Enter 1234 as verification
  13. Click Submit
  14. Click View my ticket
  15. Click Back
  16. Click Wallet

Journey 4 - Live Updates

  1. Click Live Times
  2. Enter Neath in the From Field
  3. Click Search departures
  4. Click on a service
  5. Go back and click All updates

Journey 5 - More

  1. Click Delay Repay
  2. Click Delay Repay Calculator
  3. Enter £10.00 for Ticket price
  4. Enter Single for ticket type
  5. Enter 15-29 minutes
  6. Click Calculate
  7. Click Cancel
  8. Click Account
  9. Click Address
  10. Enter SA106FG
  11. Click Digital accessibility centre Unit 18


This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible the website is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.