AccessIn

Real-time accessibility maintenance - all day, every day...

Having your site or system tested and accredited is great. It helps you tap into huge markets or business efficiencies otherwise denied to you.

But that's like an MOT for a car – its at a point in time and doesn't mean a wheel won't come off in a few months.

So here's a way to capture and help fix your issues as they arise. And the best part is that your visitors become free testers.

It's called AccessIN and its a great new tool developed and supported by the Digital Accessibility Experts at DAC.

DAC accessin input form and logos.

The concept

  • A customer or user has an accessibility issue when using a web page.
  • If the web page is covered by the AccessIN service, they can activate the AccessIN button and send the support team at DAC details of their issue. AccessIN automatically picks up systems configuration information like OS, browser and in some cases the assistive technology being used.
  • The logged issue automatically joins the work queue of the support team at DAC and you also get an email alert notifying you that a customer has experience difficulties on one of your web pages.
  • You relax knowing that you’ve improved the customer and user experience supporting your brand, minimising losses and possible litigation.
Watch the AccessIN video on YouTube

Support package

Total support for you and your site visitors from the support team at DAC, through a two step process.

1) Verify the reported issue...

DAC will determine if the issue is with your web page or product, or if its with the user's assistive technology.

If the issue is due to their assistive technology, DAC will contact the user directly and help them address it.

If not, DAC will get to work, analysing the problem on your web site/web page to provide you with the solution.

2) Analyse and solve...

  1. Analyse the issue and identify the cause.
  2. Provide a short report with options for a fix.
  3. Deliver a code snippet (if required).
  4. Implement a code fix (if required).
  5. Send you a sign off certificate.
  6. Advise the reporting user.
  7. Let your customer know (if required).
Two people looking at screen.

What you get

  • Support from DAC.
  • Customised hi-resolution AccessIN button to display on your website, or product.
  • Help with implementation if you need it.
  • Post implementation testing, and sign off.
  • Text to promote button use on your 'Accessibility' help page.
  • High resilience hosting of the back end.
DAC accessin input form and logos.