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CCS Collect

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:



CCS Collect


Certificate issue date:

Certificate expiry date:

Certificate status:


Desktop and Mobile


To achieve certification each website undergoes a manual technical compliance review against WCAG 2.1 to level AA.

The site underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blindness, low vision, dyslexia, colour deficiency, mobility impairments, learning difficulties, Deaf, Asperger, and anxiety/ panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of issues

No violations at Single or Double A level of WCAG 2.1 could be found by the DAC on certificate issue date.


Journey 1

  1. Home -
  2. About us -
  3. Independent Debt Help -
  4. FAQ General questions -
  5. FAQ how to pay -
  6. FAQ NHS -
  7. Contact us -
  8. Complaints -

Journey 2 - Customer Portal

  1. Home page -
  2. Register account – Select “Register”
  3. Enter details (these will be supplied in an email)
    1. CCS Payment Ref: 21613323
    2. Enter name: MR JOHN OTTO
    3. Post code: CR0 1GR
  4. Enter your DAC Email for email info
  5. Enter dummy Mobile number – Dummy number
  6. Create a password – DACtest123!
  7. Check email and verify account
  8. Select your email for 2FA and enter the code sent to your email

Journey 3 - Manage your account

  1. Select Quick pay
  2. Make a quick payment amount of 10 pounds by selecting the dropdown and choosing “Other amount”
  3. Complete payment process and submit for payment
  4. Select Debit card and enter dummy details for the other form fields
  5. Select “Proceed to Payment”
  6. Select Visa from the dropdown and enter the following details
    1. Card number: 4444333322221111
    2. Expiration: 03/29
    3. Card Code: 123
  7. Unsuccessful payment

Journey 4 - Repayment plan

  1. Select “Repayment Plan”
  2. Enter Minimum instalment amount – Test the page and select Next
  3. Proceed with payment plan- Check the check box and Submit
  4. Complete bill details – Enter dummy details
  5. Select Visa from the dropdown and enter the following details
    1. Card number: 4444333322221111
    2. Expiration: 03/29
    3. Card Code: 123
  6. Select “Continue”
  7. Unsuccessful payment

Journey 5 - Transaction history

  1. Select “Contact us”
  2. Submit a contact request using DAC TEST as the comment and dummy details and attach a blank file
  3. Check the “Send me a copy” check box and submit
  4. On the main navigation select your account by click “Manage”
  5. Select show menu
  6. Select “Password”
  7. Change password to “DACtest123$”


This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible the website is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.