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ClarityGo Mobile Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

ClarityGo-M\25

Client:

Clarity Travel Ltd

Project:

ClarityGo

Certificate issue date:

Certificate expiry date:

Certificate status:

Platform:

Native Mobile Application

Certification

To achieve certification each application undergoes a manual technical compliance review against WCAG 2.2 to level AA.

The application underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of issues

Level AA

  • App does not respond to orientation. 1.3.4 Orientation (Level AA)

Journey 1- Dashboard and Login

  1. The power of the trip now in your pocket
  2. Select ‘next’ (Right facing arrow)
  3. Manage your own preferences and travel docs
  4. Select ‘next’ (right facing arrow)
  5. Easy access to our agents and support teams
  6. Select ‘next’ (right facing arrow)
  7. No signal, no problem
  8. Select ‘next’ (right facing arrow)
  9. Hassle free bookings, changes and queries
  10. Select next (right facing arrow)
  11. Live travel updates
  12. Select ‘Got it’
  13. Welcome to clarity go
  14. Email- carmine@putsbox.com
  15. Select ‘Sign in’
  16. (Pop up) “claritygo” Wants to Use
  17. Select ‘Continue
  18. (Website) Out of scope
  19. Email- carmine@putsbox.com
  20. Password-             
  21. Select ‘Sign in’
  22. Create a new pin
  23. Pin-       
  24. Confirm new pin
  25. Confirm pin
  26. PIN has been successfully created
  27. Select ‘No’
  28. Hi Test, welcome back (Dashboard)
  29. Open the menu
  30. Test the menu
  31. Select ‘Introduction’
  32. The power of the trip, now in your pocket
  33. (Already tested steps 1-6) Select ‘Skip’
  34. Dashboard menu
  35. Select ‘FAQ’
  36. Frequently asked questions
  37. Select ‘Back’
  38. Dashboard
  39. Open the menu
  40. Select ‘Contact us’
  41. Contact us info
  42. Select ‘Back’
  43. Dashboard
  44. Select ‘My trips’

Journey 2- My Trips

  1. My trips
  2. Navigate to ‘In progress’ and ‘Past’
  3. Navigate back to ‘Upcoming’ and select ‘Test trip to One’
  4. Test trip to One
  5. Select ‘Travelodge London Central Elephant and Castle’
  6. Travelodge London Central Elephant and Castle
  7. Select ‘Additional detail’
  8. Close ‘Additional details’
  9. Navigate to and test all tabs (Travellers. Costs. History)
  10. Select ‘Back’
  11. Test trip to One
  12. Select ‘E-ticket’
  13. (Don’t test ticket) Select ‘Done’
  14. Select ‘Add to apple Wallet’
  15. (Don’t test) Select ‘Cancel’
  16. Select ‘London Euston’
  17. London Euston (Return)
  18. Select ‘Additional details’
  19. Close ‘Additional details’
  20. Navigate and test all tabs (Travellers, Costs, History)
  21. Select ‘Back’
  22. Tests trip to One
  23. Select ‘Back’
  24. My trips
  25. Select ‘Tests trip to New York’
  26. Tests trip to New York
  27. Select ‘TP1357 . TAP Portugal’
  28. New York (Return)
  29. Select ‘Additional details’ (LHR to JFK)
  30. Select ‘Close’
  31. Navigate to and test all tabs (Travellers, Costs, History)
  32. Navigate back to the ‘Costs’ tab and select ‘Fare rules’
  33. Select ‘Close’
  34. Select ‘Back’
  35. Tests trip to New York
  36. Select ‘Back’
  37. My trips
  38. Select ‘TestNames trip to Paris’
  39. TestNames trip to Paris
  40. Select ‘No1 Lounge, Terminal 3 Heathrow’
  41. No1 Lounge, Terminal 3 Heathrow
  42. Select ‘Additional details’
  43. Select ‘Close’
  44. Navigate to and test each tab (Travellers, Costs, History)
  45. Select ‘Back’
  46. TestNames trip to Paris
  47. Select ‘Maple Parking Express Park & Ride T5’
  48. Maple Parking Express Park & Ride T5
  49. Select ‘Locations’ and test this section
  50. Select ‘Account’

Journey 3- Account

  1. Testname TestSurname
  2. Select ‘Docs & Loyalty’
  3. Documents
  4. Locate ‘United Kingdom Of Great Britan And Northern Ireland passport’ and Select ‘See details’
  5. Enter your PIN
  6. United Kingdom Of Great Britan And Northern Ireland passport details
  7. Select ‘Edit’
  8. Select ‘Remove passport’
  9. Confirm
  10. Personal information
  11. Select ‘Account’
  12. Testname TestSurname
  13. Select ‘Profile’
  14. Personal information

Disclaimer:

This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the application not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines V2.2 level A and level AA to test how accessible the application is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.