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DVLA Clean Air Zone Service (Contact Us) Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

DVLA-CleanAirCU/25

Client:

DVLA

Project:

Contact Us for the Clean Air Zone Service

Certificate issue date:

Certificate expiry date:

Certificate status:

Platform:

Desktop and Mobile

Certification

To achieve certification each service undergoes a manual technical compliance review against WCAG 2.2 to level AA.

The service underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of issues

There are no known accessibility issues at High or Medium Priority (WCAG 2.2 Single and Double A)

Journey

Journey 1

  1. Clean air zone support
    1. Test the page
    2. start now
  2. What do you need to do?
    1. Test the page
    2. Select ‘Clean air zone business account enquiry’
  3. Clean air zone business account enquiry
    1. Test the page
    2. Select any option
  4. Personal details
    1. Test the page
    2. Select ‘Continue’
  5. Have you changed your name recently?
    1. Test the page
    2. No
    3. Select ‘Continue’
  6. Is your address in the UK?
    1. Test the page
    2. Select ‘no’
    3. Select ‘Continue’
  7. Address details
    1. Test the page
    2. Enter dummy details into the fields
    3. Have you changed tour address – Select ‘No’
    4. Select ‘Continue’
  8. Does your enquiry relate to a specific vehicle
    1. Test the page
    2. Select ‘Yes’
    3. Select ‘Continue’
  9. Enter the vehicle registration (number plate)
    1. Test the page
    2. Enter “CAS404” for the number plate
    3. Select ‘UK’
    4. Select ‘Continue’
  10. Where is the vehicle registered
    1. Test the page
    2. Select ‘UK’
    3. Select ‘Continue’
  11. Are these vehicle details correct
    1. Test the page
    2. Select ‘no’
    3. Select ‘continue’
  12. Incorrect vehicle details
    1. Test the page
    2. Select ‘continue’
  13. Vehicle details
    1. Test the page
    2. Select any option
    3. Select ‘continue’
  14. Are you the current keeper of the vehicle
    1. Test the page
    2. Select ‘yes’
    3. Select ‘continue’
  15. Manage my vehicles
    1. Test the page
    2. Enter dummy details
    3. Select ‘Continue’
  16. Check your answers before sending your enquiry
    1. Test the page
    2. Select ‘Continue’
  17. Upload your document
    1. Test the page
    2. Upload a document
    3. Select ‘Submit enquiry’
  18. Application complete
    1. Test the page
    2. Select ‘Finish’
  19. Give feedback on Drive in a clean air zone
    1. Test the page

Journey 2:

  1. Clean air zone support
    1. Test the page
    2. Select ‘start now’
  2. What do you need to do?
    1. Test the page
    2. Select ‘Bath Clean air zone enquiry’
    3. Select ‘Continue’
  3. Bath Clean air zone enquiry
    1. Test the page
    2. Select ‘pay a clean air zone charge for bath clean air zone’
    3. Select ‘Continue’
  4. Pay a clean air zone charge for bath clean air zone
    1. Test the page
    2. Select the ‘back’ link
  5. Bath Clean air zone enquiry
    1. Test the page
    2. Select ‘can you tell me if I have entered bath clean air zone?’
    3. Select ‘Continue’
  6. Can you tell me if I have entered bath clean air zone?
    1. Test the page
    2. Select the ‘back’ link
  7. Bath Clean air zone enquiry
    1. Test the page
    2. Select ‘exemptions for bath clean air zone’
    3. Select ‘Continue’
  8. Exemptions for bath clean air zone
    1. Test the page
    2. Select the ‘back’ link
  9. Bath clean air zone enquiry
    1. Test the page
    2. Select ‘payment enquiry’
  10. Payment enquiry for Bath Clean air zone
    1. Test the page
    2. Select the ‘back link’
  11. Bath clean air zone enquiry
    1. Test the page
    2. Select ‘will my vehicle be charged’
    3. Select ‘Continue’
  12. Will my vehicle be charged in Bath clean air zone
    1. Test the page
    2. Select ‘will my vehicle be charged’
    3. Select the ‘back’ link
  13. Payment enquiry
    1. Select ‘payment enquiry’
    2. Select ‘continue’
    3. Select ‘enquiry about a payment for a single vehicle’
    4. select 'continue’
  14. Personal details
    1. Test the page
    2. Select ‘Continue’
  15. Have you changed your name recently
    1. Test the page
    2. Select ‘no’
    3. Select ‘Continue’
  16. Is your address in the UK?
    1. Test the page
    2. Select ‘Yes’
    3. Select ‘Continue’
  17. What is your home address
    1. Test the page
    2. Enter: SW1A 1AA
    3. Select ‘Continue’
  18. Select an address
    1. Test the page
    2. Select address
    3. Select ‘Continue’
  19. Address details
    1. Test the page
    2. Enter dummy data
    3. Have you changed address – Select ‘no’
    4. Select ‘Continue
  20. Does your enquiry relate to a specific vehicle?
    1. Test the page
    2. Select ‘No’
    3. Select ‘Continue’
  21. Any other clean air zone enquiry
    1. Test the page
    2. Select ‘Continue’
  22. Upload your document
    1. Test the page
    2. Select any document
    3. Select ‘Submit enquiry’
  23. Application complete
    1. Test the page

Disclaimer:

This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines v2.2 level A and level AA to test how accessible the website is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.