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DVLA: Customer Account Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

DVLA-CA/26

Client:

DVLA

Project:

DVLA: Customer Account

Certificate issue date:

Certificate expiry date:

Certificate status:

Platform:

Desktop and Mobile

Certification

To achieve certification each service undergoes a manual technical compliance review against WCAG 2.2 to level AA.

The service underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of issues

No known Medium (AA) or High (A) Priority WCAG 2.2 issues were found.

Low Priority WCAG AAA

  • 1.4.6 Contrast (Enhanced) (Level AAA)

Usability

  • Language selector positioning - the selector is placed within the footer of the page.
  • Dragon Interaction - interactive elements were not compatible with Dragon NaturallySpeaking.
  • Page title - titles did not align with main page headings.

Journey

Journey 0 – Creating your account - Not to be tested  - Out of Scope

  1. What is your email address? https://customer-account-external-ui-ext.dvla.gov.uk/
    1. Email address – Enter your DAC email address
    2. Select ‘Continue’
  2. You need a GOV.UK One Login to sign in to this service
    1. Select ‘Continue to GOV.UK One Login’
  3. Create your GOV.UK One Login or sign in
    1. Select ‘Create your GOV.UK One Login’
  4. Enter your email address
    1. Enter your DAC email address
    2. Select ‘Continue’
  5. Check your email
    1. Enter the 6 digit code – Enter the 6 digit code that’s in the email you received from GOV.UK One Login Test
    2. Select ‘Continue’
  6. Create your password
    1. Enter a password – Enter: ___________
    2. Re-type password – Enter: ___________
    3. Select ‘Continue’
  7. Choose how to get security codes
    1. Select ‘Text message’
    2. Select ‘Continue’
  8. Enter your mobile phone number
    1. Enter your mobile phone number
    2. Select ‘Continue’
  9. Check your phone
    1. Enter the 6 digit code – Enter the 6 digit code you received in a text message from GOVUK
    2. Select ‘Continue’
  10. You’ve created your GOV.UK One Login
    1. Select ‘Continue’
  11. You will need to prove your identity to create a Driver and vehicles account
    1. Select ‘Continue’
  12. Before you continue you will need to prove who you are
    1. Do you have the identity documents to continue? – Select ‘Yes’
    2. Select ‘Continue’
  13. Your details
    1. Sex – Select ‘Male’
    2. Title – Enter the title from the details you’ve been given
    3. First and middle names – Enter the first name from the details you’ve been given
    4. Last name – Enter the last name from the details you’ve been given
    5. Select ‘Continue’
  14. Do you have any middle names on your identity document?
    1. Select ‘No’
    2. Select ‘Continue’
  15. What is your date of birth?
    1. Enter the date of birth from the details you’ve been given
    2. Select ‘Continue’
  16. Find your address
    1. Postcode – Enter the postcode from the details you’ve been given
    2. Select ‘Find address’
  17. Select an address from the list
    1. Select any address
  18. Is this address correct?
    1. Select ‘Yes, continue’
  19. How long have you lived at this address?
    1. Enter: 4 years and 6 months
    2. Select ‘Continue’
  20. Check your details
    1. Select ‘Confirm and continue’
  21. What identity document do you have?
    1. Select ‘UK passport’
    2. Select ‘Continue’
  22. Enter your UK passport number
    1. Enter the UK passport number from the details you’ve been given
    2. Select ‘Continue’
  23. Do you have a GB driving licence?
    1. Select ‘Yes’
    2. Driving licence number – Enter the GB driving licence number from the details you’ve been given
    3. Select ‘Continue’ 

Journey 1 – Creating your account

  1. What is your email address? (Not in scope) https://customer-account-external-ui-ext.dvla.gov.uk/
    1. Email address – Enter your DAC email address
    2. Select ‘Continue’
  2. You need a GOV.UK One Login to sign in to this service (Not in scope)
    1. Select ‘Continue to GOV.UK One Login’
  3. Create your GOV.UK One Login or sign in (Not in scope)
    1. Select ‘Sign in’
  4. Enter your email address to sign in to your GOV.UK One Login (Not in scope)
    1. Enter your DAC email address
    2. Select ‘Continue’
  5. Enter your password (Not in scope)
    1. Enter: ___________
    2. Select ‘Continue’
  6. Check your phone (Not in scope)
    1. Enter the 6 digit code – Enter the 6 digit code you received in a text message from GOVUK
    2. Select ‘Continue’
  7. Welcome, [Name]
    1. In the ‘Your driving licence’ section select ‘View and manage licence details’
  8. Driving licence details
    1. Select the ‘Your details’ tab and test the content
    2. Select the ‘Vehicles you can drive’ tab and test the content
    3. Select the ‘Penalties and disqualifications’ tab and test the content
    4. Select the ‘Get your check code’ tab and test the content
    5. Select ‘Get a code’
  9. Driving licence details
    1. Select ‘Back’
  10. Welcome, [Name] (already tested)

Journey 2 – Add a vehicle

  1. Welcome, [Name] (already tested)
    1. In the ‘Available services’ section select ‘Add vehicle’
  2. Enter the registration number of the vehicle
    1. Registration number (number plate) – Enter the Vehicle Registration Number from the details you’ve been given
    2. Select ‘Continue’
  3. Is this the vehicle you want to add to your account?
    1. Select ‘Yes’
    2. Select ‘Continue’
  4. Do you want to get digital tax reminders for [Vehicle Registration Number]
    1. Select ‘No’
    2. Select ‘Continue’
  5. Welcome, [Name] (already tested)
    1. Note the banner now states ‘Vehicle added’
    2. In the ‘Your vehicle’ section select ‘View all vehicle details’
  6. Vehicle details for [Vehicle Registration Number]
    1. Expand and collapse the ‘What are the tax rates for this vehicle?’ dropdown
    2. Select ‘Show V5C Registration Certificate information’
  7. Details for [Vehicle Registration Number] shown on the vehicle log book (V5C)
    1. Select ‘Back’
  8. Vehicle details for [Vehicle Registration Number] (already tested)

Journey 3 – Add a tax reminder

  1. Welcome, [Name] (already tested)
    1. In the ‘Your reminders’ section select ‘Manage reminders’
  2. Manage your reminders
    1. In the ‘Your vehicles’ tab select ‘Add a digital tax reminder’
  3. Digital tax reminders for [Vehicle Registration Number]
    1. Select ‘Continue’
  4. Your details
    1. Select ‘Continue’
    2. Do you still want to get tax reminders by post? Select ‘No’
    3. Select ‘Continue’
  5. Welcome, [Name] (already tested) (Note: I could not reach this page again after adding a reminder at the time of scoping. Instead, I was presented with a ‘Sorry, there is a problem with the service’ page)

Journey 4 – Manage Your Account – Change your research preference

  1. Welcome, [Name] (already tested)
    1. Select ‘Manage your account’
  2. Manage your account
    1. In the ‘Research’ section select the ‘Change’ link for ‘Take part in DVLA research’
  3. Research preferences
    1. Would you like to take part in research? – Select any of the checkboxes
    2. Select ‘Continue’
  4. Manage your account (already tested)
    1. Select ‘Return to account home’
  5. Welcome, [Name] (already tested)

Journey 5 – Vehicle drop out

  1. Welcome, [Name] (already tested)
    1. In the ‘Available services’ section select ‘Add another vehicle’
  2. Enter the registration number of the vehicle (already tested)
    1. Registration number (number plate) – Enter: EK54YPW
    2. Select ‘Continue’
  3. This vehicle has been exported
    1. Select ‘Return to account home’
  4. Welcome, [Name] (already tested)

Disclaimer:

This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines v2.2 level A and level AA to test how accessible the website is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.