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DVLA: Private sale of a vehicle Service Service Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

DVLA-K2K/26

Client:

DVLA

Project:

DVLA: Private sale of a vehicle. (Keeper to Keeper)

Certificate issue date:

Certificate expiry date:

Certificate status:

Platform:

Desktop and Mobile

Certification

To achieve certification each service undergoes a manual technical compliance review against WCAG 2.2 to level AA.

The service underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of issues

No known Medium (AA) or High (A) Priority WCAG 2.2 issues were found.

Low Priority WCAG AAA

  • A timeout was found which the user is not made aware of in advance.
  • 1.4.6 Contrast (Enhanced) (Level AAA)
  • 3.2.5 Change on Request (Level AAA)
  • 2.4.9 Link Purpose (Link Only) (Level AAA)

Usability

  • Change information - users were not taken to summary page after submitting a change.
  • Links (Out of context) - link text may not be descriptive of its purpose to some users.
  • Error messages - summary messages did not follow the GOV.UK Design System.
  • Language selector positioning - the selector is placed within the footer of the page.
  • Dragon Interaction - interactive elements were not compatible with Dragon NaturallySpeaking.
  • Back to Top - users would benefit from a feature to skip back to the top of some pages.
  • Link instead of a button - elements which appeared visibly as buttons were marked up as links.
  • All Caps - input fields displayed text in uppercase which could be difficult for some users to read.
  • Fieldset - form grouping was used when it was not necessary.

Journey

Journey 1 – Unsuccessful Look-up

  1. Details of the vehicle being sold
    https://vehicle-management-vmpr-change-keeper-external.dvla.gov.uk/
    1. Test this page
    2. Type ‘A1’ into the ‘Vehicle registration number’ edit field
    3. Type ‘12345678910’ into the ‘Latest V5C registration certificate (logbook) document reference number’ edit field
    4. Click ‘Continue’
  2. Unable to find a vehicle record
    1. Test this page
    2. Click the ‘Back’ link

Journey 2 – Successful

  1. Details of the vehicle being sold (Already tested)
    https://vehicle-management-vmpr-change-keeper-external.dvla.gov.uk/
    1. Type ‘A1’ into the ‘Vehicle registration number’ edit field
    2. Type ‘11111111111’ (11 ones) into the ‘Latest V5C registration certificate (logbook) document reference number’ edit field
    3. Click ‘Continue’
  2. Do you want an email confirmation of the sale?
    1. Test the page
    2. Click the ‘Yes’ radio button
    3. Type your DAC email into the ‘Your email address’ edit field
    4. Type your DAC email into the ‘Confirm email address’ edit field
    5. Click ‘Continue’
  3. Is the vehicle being sold to a private individual or a business?
    1. Test this page
    2. Click the ‘Private individual’ radio button
    3. Click ‘Continue’
  4. Enter new keeper name
    1. Test this page
    2. Select any ‘Title’ radio button
    3. Type ‘DACtest’ followed by your initials into the ‘First name(s)’ edit field
    4. Type ‘Testing’ into the ‘Last Name’ edit field
    5. Click ‘Continue’
  5. Enter new keeper date of birth
    1. Test this page
    2. Type ‘01/03/1976’ into the ‘day/month/year’ fieldsets
    3. Click ‘Continue’
  6. Driving licence number of new keeper
    1. Test this page
    2. Type ‘MORGA657054SM9IJ’ into the ‘Driving licence number (optional)’
    3. Click ‘Continue’
  7. Does the new keeper want an email confirmation of the sale?
    1. Test this page
    2. Type your DAC email +1 into the ‘Your email address’ edit field
    3. Type your DAC email +1 into the ‘Confirm email address’ edit field
  8. Find new keeper address
    1. Test this page
    2. Leave the ‘House name/number’ field blank
    3. Type ‘SA6 7JG’ into the ‘Postcode’ edit field
    4. Click ‘Find address’
  9. Select new keeper address
    1. Test this page
    2. Click any address
  10. Sale details
    1. Test this page
    2. Type today’s date into the ‘Day/Month/Year’ date field set
    3. Click ‘Continue’
  11. Vehicle mileage
    1. Test this page
    2. Click ‘Continue’
  12. Complete and confirm
    1. Test this page
    2. Tick the ‘I understand that I will lose the rights to this registration number when I confirm this sale’ checkbox
    3. Tick the ‘I have the consent of the party named to notify DVLA.’ Checkbox
    4. Click ‘Confirm sale’
  13. ✔ Thank you
    1. Test the page
    2. Click ‘Finish’
    3. Close tab

Journey 3 – V5C Suppression Marker

  1. Details of the vehicle being sold (Already tested)
    https://vehicle-management-vmpr-change-keeper-external.dvla.gov.uk/
    1. Type ‘AA11AAF’ into the ‘Vehicle registration number’ edit field
    2. Type ‘88888888881’ (10 Eights and 1 one) into the edit field
    3. Click ‘Continue
  2. Vehicle is part of a suppressed fleet
    1. Test this page
    2. Close tab

Journey 4 – Date of sale incompatible (Test step 10C)

  1. Details of the vehicle being sold (Already tested)
    https://vehicle-management-vmpr-change-keeper-external.dvla.gov.uk/
    1. Type ‘AA11AAD’ into the ‘Vehicle registration number’ edit field
    2. Type ‘88888888884’ (10 Eights and 1 four) into the ‘Latest V5C registration certificate (logbook) document reference number’ edit field
    3. Click ‘Continue’
  2. Do you want an email confirmation of the sale? (Already tested)
    1. Click the ‘No’ radio button
    2. Click ‘Continue’
  3. Is the vehicle being sold to a private individual or a business? (Already tested)
    1. Click the ‘Private individual’ radio button
    2. Click ‘Continue’
  4. Enter new keeper name (Already tested)
    1. Select any ‘Title’ radio button
    2. Type ‘DACtest’ followed by your initials into the ‘First name(s)’ edit field
    3. Type ‘Testing’ into the ‘Last Name’ edit field
    4. Click ‘Continue’
  5. Enter new keeper date of birth (Already tested)
    1. Click ‘Continue’
  6. Driving licence number of new keeper (Already tested)
    1. Click ‘Continue’
  7. Does the new keeper want an email confirmation of the sale? (Already tested)
    1. Click the ‘No’ radio button
    2. Click ‘Continue’
  8. Find new keeper address (Already tested)
    1. Leave the ‘House name/number’ field blank
    2. Type ‘SA6 7JG’ into the ‘Postcode’ edit field
    3. Click ‘Find address’
  9. Select new keeper address (Already tested)
    1. Click any address
  10. Sale details
    1. Type ‘19/12/2019’ into the ‘Date/Month/Year’ date field set
    2. Click ‘Continue’ (Error handling will appear)
    3. Test the error handling
    4. Close tab

Journey 5 – Manual Address (Step 10 to be tested)

  1. Details of the vehicle being sold (Already tested)
    https://vehicle-management-vmpr-change-keeper-external.dvla.gov.uk/
    1. Type ‘A1’ into the ‘Vehicle registration number’ edit field
    2. Type ‘11111111111 (11 ones) into the ‘Latest V5C registration certificate (logbook) document reference number’ edit field
    3. Click ‘Continue’
  2. Do you want an email confirmation of the sale? (Already tested)
    1. Click the ‘No’ radio button
    2. Click ‘Continue’
  3. Is the vehicle being sold to a private individual or a business? (Already tested)
    1. Click the ‘Private individual’ radio button
    2. Click ‘Continue’
  4. Enter new keeper name (Already tested)
    1. Select any ‘Title’ radio button
    2. Type ‘DACtest’ followed by your initials into the ‘First name(s)’ edit field
    3. Type ‘Testing’ into the ‘Last Name’ edit field
    4. Click ‘Continue’
  5. Enter new keeper date of birth (Already tested)
    1. Click ‘Continue’
  6. Driving licence number of new keeper (Already tested)
    1. Click ‘Continue’
  7. Does the new keeper want an email confirmation of the sale? (Already tested)
    1. Click the ‘No’ radio button
    2. Click ‘Continue’
  8. Find new keeper address (Already tested)
    1. Leave the ‘House name/number’ field blank
    2. Type ‘SA6 7JG’ into the ‘Postcode’ edit field
    3. Click ‘Find address’
  9. Select new keeper address (Already tested)
    1. Click ‘My address isn’t in the list’
  10. Enter new keeper address
    1. Test this page
    2. Type ’21, Pinewood Close’ into the ‘Address line 1’ edit field
    3. Type ‘Clase’ into the ‘Address Line 2’ edit field
    4. Click ‘Continue’
  11. Sale details (Already tested)
    1. Close tab

Disclaimer:

This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines v2.2 level A and level AA to test how accessible the website is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.