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DVLA - View/Check Driver Licence Service Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

DVLA-VDL/25

Client:

DVLA

Project:

View/Check Driver Licence Service

Certificate issue date:

Certificate expiry date:

Certificate status:

Platform:

Desktop and Mobile

Certification

To achieve certification each service undergoes a manual technical compliance review against WCAG 2.2 to level AA.

The service underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of issues

At High (WCAG 2.2 A) and Medium (WCAG 2.2 AA)

There are no known accessibility WCAG 2.2 A or AA issues.

Low Priority (WCAG 2.2 AAA)

Change on Request
Links open in a new tab without prior warning.
Non-Descriptive Links Out Of Context
Links were found to be non-descriptive when navigating out of the context of the page.
Colour Contrast (Enhanced)
Text was found with an insufficient colour contrast ratio against background colours.

Usability Issues (Non-WCAG)

Missing Error: prefix in page title
When committing an error, the page title did not update to contain the ‘Error:’ prefix.
Error Message ID
When committing an error, the inline error message was not associated to the input.
Link Highlight
The link highlighting mechanism does not follow the GOV.UK Design System.
Download Link
Links are present to enable users to download files, but do not inform users of their size or type.

Journey

Journey 1

  1. Enter details
    https://www.gov.uk/view-driving-licence
    1. Your driving licence number: ________________
    2. Your National Insurance number: _________
    3. Postcode: SS7 5DA
    4. Select the ‘I agree’ checkbox
    5. Select ‘View now’
  2. Driving licence details
    1. Test the ‘Your details’ tab
    2. Test the ‘Vehicles you can drive’ tab
    3. Test the ‘Penalties and disqualifications’ tab
    4. Test the ‘Get your check code’ tab
    5. Select ‘Get a code’
    6. Select ‘Print’
    7. Open and test the PDF that has just downloaded
    8. Select ‘Sign out’

Journey 2

  1. Enter details https://www.gov.uk/view-driving-licence
    1. Select the ‘Search for your licence using your personal details’ link
  2. Enter details:
    1. Your National Insurance number:
    2. First name(s): ________  _____
    3. Surname: _________
    4. Postcode: SS7 5DA
    5. Sex: Female
    6. Date of birth: __/ __/ ____
    7. Select the ‘I agree’ checkbox
    8. Select ‘View now’
  3. Driving licence details (already tested)

Journey 3

  1. Enter details;
    https://www.gov.uk/view-driving-licence
    1. Driving licence number: ________
    2. Check code: ________
    3. Select ‘Check licence’
  2. Current licence summary
    1. Test the page

Journey 4

  1. Enter details https://www.gov.uk/view-driving-licence
    1. Your driving licence number: ________________
    2. Your National Insurance number: _________
    3. Postcode: EH1 9SP
    4. Select the ‘I agree’ checkbox
    5. Select ‘View now’
  2. There's a problem with the information you have provided
    1. Test the page

Journey 5

  1. Enter details https://www.gov.uk/view-driving-licence
    1. Select the ‘Search for your licence using your personal details’ link
  2. Enter details
    1. Your National Insurance number: _________
    2. First name(s): ____
    3. Surname: _____
    4. Postcode: EH1 9SP
    5. Sex: Male
    6. Date of birth: __/ __/ ____
    7. Select the ‘I agree’ checkbox
    8. Select ‘View now’
  3. There's a problem with the information you have provided
    1. Test the error page

Journey 6

  1. Enter details
    https://www.gov.uk/view-driving-licence
    1. Driving licence number: ________
    2. Check code: ________
    3. Select ‘Check licence’
  2. There's a problem with the information you have provided
    1. Test the error page

Disclaimer:

This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines v2.2 level A and level AA to test how accessible the website is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.