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Equifax: Luminate Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

Eqfx-Lum/26

Client:

Equifax

Project:

Luminate  (opens in a new tab)

Certificate issue date:

Certificate expiry date:

Certificate status:

Platform:

Desktop

Certification

To achieve certification each website undergoes a manual technical compliance review against WCAG 2.2 to level AA.

The website underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

Certificate Exceptions

The following accessibility issues were found during the testing of the site, but are not covered by this certificate, by agreement between the Digital Accessibility Centre and Equifax.

Google recaptcha
The light blue border focus indicator for the checkbox has an insufficient contrast ratio of less than 3:1 against the adjacent light grey background.
Google recaptcha
The ReCAPTCHA contains a non-descriptive link for screen reader users browsing out of context, and does not provide a forewarning that it opens in a new tab.
Page Title
The page title is repeated over multiple pages.
Time-out Message
Time-out message obscures content and does not announce when displayed.

Journey

Journey 1 - Login + New Application + Decision Summary page

URL: https://beta.iccloud.uk.equifax.com/

  1. Email
    1. In your email select the ‘Password reset link’
  2. Change your password
    1. Select the ‘Request a new reset’ Link
    2. Enter a new password
    3. Select ‘Continue’
  3. Log in page
    1. Log in with your details (Your screen name is in your emails)
  4. Landing page
    1. Select ‘Luminate Identity UI’
  5. Select Metadata
    1. In the ’Organisation’ dropdown select the dropdown option
    2. In the ‘Product’ dropdown select ‘Verification’
    3. Select ‘Proceed’
  6. New application
    1. Enter details sent in scoping email
    2. (Shows a decline page)

Journey 2 - Forgot password flow

URL: https://beta.iccloud.uk.equifax.com/

  1. Landing page
    1. Select ‘Forgotten your password’
    2. Enter your screen name (This will be in the forwarded email sent by support)
    3. Select the email sent to you
  2. Change password
    1. Enter a new password
    2. Select ‘Save’

Journey 3 - Login + Search Application + Details of Selected Application page

URL: https://beta.iccloud.uk.equifax.com/

  1. Search
    1. Select ‘Search’ on the ‘Application results’ page
    2. Select ‘Search’
    3. Select one of the search result links

Journey 4 - Login + New Application + KBA Questions + Decision Summary Page

URL: https://beta.iccloud.uk.equifax.com/

  1. Applications
    1. Select ‘Luminate Identity UI’
  2. Select Metadata
    1. Choose ‘Identity assurance’ from the dropdown and select ‘Proceed’
  3. Your details
    1. Use details sent in email for this section
    2. Enter ‘07123456789’ for phone number
    3. Select ‘Submit’
  4. KBA Questions
    1. Enter details as follows
  5. Which one of the following catalogues do you have?
    1. Littlewoods
  6. When did you first place an order?
    1. None of the above
  7. Who provides the finance for your mobile phone?
    1. Virgin Media
  8. When did you start using your mobile phone?
    1. None of the above
  9. Who is your account provider?
    1. Lloyds Bank
  10. What is your overdraft limit on this account?
    1. £1000 to £1,499
    2. Select ‘Submit’
  11. Who is your mortgage provided
    1. HSBC
  12. When did you make the first regular payment on your mortgage?
    1. None of the above
  13. What is the current Balance on your account?
    1. £100 to £109
  14. How much was the mortgage for?
    1. 5,500 to £5,999
  15. What is your current repayment amount?
    1. £100
  16. How long was the Initial term?
    1. 10 years to 14 years 11 months
  17. Who provides your credit card?
    1. First direct
  18. What was your balance at the time of your last statement?
    1. £100 to £109
  19. What was your credit at the time of the last statement?
    1. £1000 to £1499
  20. Who gave you the finance?
    1. AG finance LTD
  21. When did you take out the finance?
    1. None of the above
  22. What is the current balance on the account?
    1. £100 to £109
  23. What is your regular payment amount?
    1. £100 to £109
  24. How much did you borrow?
    1. £5,500 to £5,999
  25. What is your current balance?
    1. £100 to £109
  26. How long was the finance?
    1. 10 to 14 years 11 months
  27. Select ‘Submit’
    1. (Shows an accept page)

Disclaimer:

This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

The issues identified in the initial audit represent the specific accessibility barriers encountered during testing at the time of assessment. This certification applies solely to the issues documented in the original audit report and confirms that the remediation work undertaken to address those findings was assessed during subsequent retesting as satisfactorily meeting the applicable Web Content Accessibility Guidelines (WCAG) success criteria.

Please note that additional instances of the same or similar accessibility barriers may exist elsewhere within the website. Any pages, components, user journeys, functionality, or content that were not included within the defined scope of testing have not been assessed and are therefore not covered by this certificate.

This certificate does not constitute confirmation that all accessibility issues within the website have been identified or remediated. To ensure ongoing compliance with WCAG, responsibility for ensuring that the same or equivalent remediations are applied wherever those barriers exist, including any areas not covered by the original audit, remains with the client.

We audit against the Web Content Accessibility Guidelines V2.2 level A and level AA to test how accessible the website is, using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.