Moorcroft Debt Recovery Accreditation

List of issues

A "chat to us" button is present on the page which causes issues for Keyboard Only/Screen Reader users interacting with the component. Users who interact with the button via screen reader software will find no information is relayed, and no change of focus, which has resulted in these users not being made aware of the new content that appears on the page. Keyboard only users will find focus disappears when activating the button, and may be unsure on how to interact with the content that appears. This has been considered a certificate exception due to the feature being implemented by a third party company.

Journey

Journey 1 - Proceeding through the service

1. Homepage https://www.mdrl.co.uk/
   1. Test this page
2. Contact Moorcroft https://www.mdrl.co.uk/home/contact
   1. Test this page
3. Occupier Query (Contact us form) https://www.mdrl.co.uk/Home/AccountQuery
   1. Do not submit form
   2. Test this page
4. About Moorcroft https://www.mdrl.co.uk/home/about
   1. Test this page
5. Frequently Asked Questions https://www.mdrl.co.uk/CustomerService/Faq
   1. Test this page
6. Login https://www.mdrl.co.uk/EnterReferenceNumber
   1. Test this page
   2. Moorcroft Reference Number- ____________
   3. Date of Birth – 01/11/1960
   4. Postcode – TE1 4ED
   5. Select the ‘I’m not a robot’ checkbox
   6. Click ‘Proceed’
7. Manage My Account (Account Homepage) https://www.mdrl.co.uk/RegisterForServices/ConfirmReferenceAccount
   1. Test this page
8. Login (To get to page) https://www.mdrl.co.uk/EnterReferenceNumber?returnUrl=/Payment/MakeQuickPayment
   1. Test this page
   2. Moorcroft Reference Number- ____________
   3. Date of Birth – 01/11/1960
   4. Postcode – TE1 4ED
   5. Select the ‘I’m not a robot’ checkbox
   6. Click ‘Proceed’
9. Make a Payment Using Registered Card
   1. Test this page
   2. Click ‘Pay using a different card’
10. Make a quick payment
    1. Test this page
11. Direct Debit (Contact Details) https://www.mdrl.co.uk/DebtorAccount/SetupDirectDebit
    1. Test this page
    2. First Name- John
    3. Last Name- Smith
    4. Address Line 1- Unit 18
    5. Town/City- Swansea
    6. Postcode- SA10 6FG
    7. Click ‘Next’
12. Direct Debit (Account Details)
    1. Do not click ‘Submit’
    2. Test this page
13. Offer of Repayment (Contact Details) https://www.mdrl.co.uk/OfferOfPayment/EnhancedOffer
    1. Test this page
    2. First Name- John
    3. Surname- Smith
    4. Address Line 1 – Unit 18
    5. Town/City- Swansea
    6. Postcode- SA10 6FG
    7. Date of Birth- 01/11/1960
    8. Email Address- test@test.com
    9. Click ‘Next’
14. Offer of Repayment (Household)
    1. Test this page
    2. Number of People in Household- 7
    3. Children Aged Under 16- 2
    4. Children Aged 16 to 18- 1
    5. Other Dependents- 1
    6. Vehicles- 4
    7. House Tenure-Tenant- Private
    8. Click ‘Next’
15. Offer of Repayment (Income)
    1. Test this page
    2. Employment Status- Employed Part-Time
    3. Employment Sector- IT
    4. Salary/Earnings- Dummy data
    5. Benefits/Tax Credits- Dummy data
    6. Pensions- Dummy data
    7. Other Income-Dummy data
    8. Employment Status (Partner)- Unemployed
    9. Benefits/Tax Credits- Dummy data
    10. Pensions- Dummy data
    11. Other Income- Dummy data
    12. Click ‘Next’
16. Offer of Repayment (Fixed Expenditure 1)
    1. Test the page
    2. Fill out the page using dummy information
    3. Select the ‘Please tick this box to confirm that the information you have supplied is accurate and up to date. Any empty textboxes will be considered to be £0.’ Checkbox
    4. Click ‘Next’
17. Offer of Repayment (Fixed Expenditure 2)
    1. Test this page
    2. Fill out the page using dummy information
    3. Select the ‘Please tick this box to confirm that the information you have supplied is accurate and up to date. Any empty textboxes will be considered to be £0.’ Checkbox
    4. Click ‘Next’
18. Offer of Repayment (Flexible Expenditure)
    1. Test this page
    2. Fill out the page using dummy information
    3. Select the ‘Please tick this box to confirm that the information you have supplied is accurate and up to date. Any empty textboxes will be considered to be £0.’ Checkbox
    4. Click ‘Next’
19. Offer of Repayment (Creditors)
    1. Test this page
    2. Click ‘Add Creditor’
    3. Test the updated content
    4. Click ‘Remove Creditor’
    5. Enter ‘DAC TEST’ into the field
    6. Click ‘Proceed to repayment offer
20. Offer of Repayment (Payment Method)
    1. Do not submit
    2. Test this page
    3. Click ‘Log out’
21. (Modal) Customer Portal
    1. Test the modal
    2. Click ‘Yes’

Journey 2 - User Feedback Journey

1. Homepage https://www.mdrl.co.uk/
   1. Click the ‘Accessibility panel’ button
   2. Select a mode that would be relevant to you and make a note
   3. Provide feedback on the tool when navigating
   4. Click ‘Contact us & FAQs’
   5. Click ‘Frequently asked questions’
2. Frequently Asked Questions
   1. Navigate the page and provide feedback on the tool
3. Login https://www.mdrl.co.uk/EnterReferenceNumber?returnUrl=/Payment/MakeQuickPayment
   1. Navigate the page and provide feedback on the tool
   2. Moorcroft Reference Number- ____________
   3. Date of Birth – 01/11/1960
   4. Postcode – TE1 4ED
   5. Select the ‘I’m not a robot’ checkbox
   6. Click ‘Proceed’
4. Make a Payment Using Registered Card
   1. Navigate the page and provide feedback on the tool