Nationwide Building Society: Current Account Origination Accreditation
Digital Accessibility Centre Certificate of Accreditation
Accreditation Certificate Number:
Client:
Project:
Certificate issue date:
Certificate expiry date:
Certificate status:
Platform:
Certification
To achieve certification each website undergoes a manual technical compliance review against WCAG 2.2 to level AA.
The website underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.
All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)
List of issues
-
1.3.5 Identify Input Purpose (Level AA)
Incorrect autocomplete attribute values have been used.
The application form collects information about the applicant such as ‘Title’, ‘Country of birth’ and ‘Nationality’ using form controls including autocomplete attributes; however, the autocomplete attributes reference incorrect values.
For example:- autocomplete="never-title"
- autocomplete="never-countryOfBirth"
- autocomplete="never-nationality"
This means that if a user has entered information previously (i.e., their first name), the browser cannot fill this information in automatically. As a result of this, users may take longer to complete forms and with higher potential of input mistakes made by the user. Please refer to F107: Failure of Success Criterion 1.3.5 due to incorrect autocomplete attribute values | WAI | W3C.
Correct and appropriate autocomplete attributes values must be used. This will enable users to complete forms more quickly and efficiently. If a user has entered this information previously, the attribute works with the browser to fill this information in automatically. This can also help with potential input mistakes made by the user.
Nationwide have explained that this is a deliberate attempt to prevent the browser from autocomplete / autofill inputting potentially incorrect data on behalf of users.
To prevent users from using browser autocomplete;
Nationwide have reported also reported that the autocomplete="off" attribute and value does not reliably prevent all browsers (i.e., Chromium) from providing autocomplete data. So, they have decided to deliberately implement incorrect autocomplete attribute values.
Given that the autocomplete="off" attribute value is permitted, and given that, at best, invalid attribute values will have no effect on the end user, DAC will award a certificate for WCAG 2.2 Level AA compliance including this as a known issue. Nationwide are expected to reference this issue including an explanation for non-conformance of Success Criterion 1.3.5 Identify Input Purpose on an accessibility statement.
Journeys
Happy Path Tasks
- Apply for FlexPlus (Solo account)
- Apply for FlexPlus (Joint account)
- Student account
- One time code
Unhappy Path Tasks
- Sorry, you can't have FlexPlus (we can offer you FlexBasic)
- Sorry, you can't have FlexPlus:
- Sorry, we can't offer you FlexPlus right now
- Accepted but with a reduced overdraft
- Details not recognised on a switch
Disclaimer:
This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.
Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.
We audit against the Web Content Accessibility Guidelines V2.2 level A and level AA to test how accessible the website is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.