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Nationwide Building Society Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

NBS New Site 01

Client:

Nationwide Building Society

Project:

New Public Website

Certificate issue date:

Certificate expiry date:

Certificate status:

Platform:

Desktop and Mobile

Certification

To achieve certification each undergoes a manual technical compliance review against WCAG 2.1 to level AA.

The underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of issues

  • IE11 Not supported

Journey

Journey 1 – Happy path

URL:
https://nbs-banking-servicestubs-customerdetails-cco.dev-rl.edb-a.eu-west-2.notprod.thenbs.io

  1. Landing page – Click ‘Apply’
  2. Confirm your details – Enter the first name:
    Manoj
    then all dummy data before clicking ‘Confirm details’
  3. Receive a verification code – Click ‘Send code by text’
  4. Enter the following code:
    AAA123
    then click ‘Submit code’
  5. Click ‘Start application’
  6. Click ‘Get started’ under ‘About you’
  7. Check the details then click ‘Continue’
  8. Enter dummy data then click ‘Save’
  9. Click ‘Open’ under ‘Your employment and finances’
  10. Enter dummy data then click ‘Save’
  11. Click ‘Continue’ under ‘Checking your eligibility’
  12. Select any answers then click ‘Continue’
  13. Click ‘Apply’ under ‘Apply for your credit card’
  14. Test all 3 links under ‘Read and agree’ by clicking them, then clicking ‘I agree’ at the bottom
  15. Click ‘Continue’
  16. Click ‘Open’ under ‘Set up a monthly direct debit’
  17. Enter dummy data then click ‘Save’
  18. Click ‘Continue application’ on the pop-up
  19. Click ‘Open’ under ‘Set up balance transfers’
  • Select ‘No’ then click ‘Submit application’

Journey 2 – Referred path

URL:
https://nbs-banking-servicestubs-customerdetails-cco.dev-rl.edb-a.eu-west-2.notprod.thenbs.io

  1. Landing page – Ask Matthew for a Token to input before clicking Apply
  2. Click ‘Get started’ under ‘About you’
  3. Check the details then click ‘Continue’
  4. Enter dummy data then click ‘Save’
  5. Click ‘Open’ under ‘Your employment and finances’
  6. Enter dummy data then click ‘Save’
  7. Click ‘Continue’ under ‘Checking your eligibility’
  8. Select any answers then click ‘Continue’
  9. Click ‘Apply’ under ‘Apply for your credit card’
  10. Click ‘Continue’
  11. Click ‘Open’ under ‘Set up a monthly direct debit’
  12. Enter dummy data then click ‘Save’
  13. Click ‘Continue application’ on the pop-up
  14. Click ‘Open’ under ‘Set up balance transfers’
  15. Select ‘No’ then click ‘Submit application’

Disclaimer:

This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible the website is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.