Nationwide Building Society: Savings Account Origination Accreditation

List of issues

Nationwide are aware of the following accessibility issues within their editable combobox components:

Pointer cancellation within editable comboboxes: When interacting with the options in an editable combobox, users are currently unable to cancel a pointer action once it has been initiated. This may affect users who rely on precise pointer control or who need to dismiss an interaction without making a selection.

Colour contrast in error states: When an editable combobox is in an error state, the options adopt a red background. On mouse hover, the text displayed against this background does not meet the minimum colour contrast ratio required to satisfy WCAG 2.2 AA standards, which may impact users with visual impairments.

Nationwide are actively reviewing these issues and plan to address them in a future update.

Journeys

Journey 1: Fixed rate ISA + Internal Funding (customer with Withdrawal limit/ Overdraft) + multiple internal transfer

Launcher url: https//:nbs-banking-sao-launcher-dev1.green.nbs-edbhub-dev.aws.nbscoe.co.uk/

***Launcher page is out of scope***

Select channel: Internet Banking Website,
productid: 1 year fixed rate cash isa (8447)
Environment: dev1
Customer Id: __________
Click generate token and then click on submit

*** Testing begins here***

1. Apply for a 1 Year Fixed Rate Cash ISA.
   1. Start application.
2. Check your details.
   1. Yes
   2. Select continue
3. About you.
   1. No, input NI number (Dummy number in correct format),
   2. Select continue
4. Your income and employment.
   1. Income enter 1000
   2. Select full time, enter dummy details
5. Review your information
   1. Continue
6. Your account.
   1. Enter 1000,
   2. Select salary/wages
   3. Select cash
7. Transfer an existing ISA.
   1. No
   2. Select continue
8. Important documents.
   1. Open and agree to each document – ** Do not test documents **
      (Key Product Information, Our Cash ISA terms and Conditions, Charitable Assignment and Declaration.
      HMRC ISA Declaration, Financial Services Compensation Scheme),
      Submit application.
9. Let’s fund your new account.
   1. Fund your account now
10. Fund from a Nationwide account.
    1. Select account number ________
    2. Enter 100
    3. click fund now
11. You are about to use money from your arranged overdraft.
    1. Confirm and fund
12. Your account is funded.
    1. Fund again
13. Fund from a Nationwide account.
    1. Select account __________,
    2. Enter 200
    3. fund now
14. You are about to transfer money from an account that has withdrawal limits.
    1. Confirm and fund
15. Your account is funded
    1. Fund again
16. Fund from a Nationwide account
    1. Select account ________
    2. Enter 100
    3. fund now
17. You are about to transfer money from an account that has withdrawal limits
    1. Confirm and fund
18. Your account is funded.

Journey 2: Fixed rate ISA with ISA transfer

Launcher url: https//:nbs-banking-sao-launcher-dev1.blue.nbs-edbhub-dev.aws.nbscoe.co.uk/

***Launcher page is out of scope***

Select channel: Internet Banking Website
productid: 1 year fixed rate cash isa (8433)
Environment: dev1
Customer Id: __________
Click generate token and then click on submit

*** Testing starts here ***

1. Apply for a 1 Year Fixed Rate cash ISA
   1. Start application
   2. Check your details. Yes, continue
2. About you.
   1. Yes
   2. select nationality
   3. Enter NI number (dummy number in valid format)
   4. Continue
3. Your income and employment
   1. Enter 1000
   2. Select unemployed
   3. Select continue
4. Review your information
   1. Select continue
5. Your account
   1. Enter 1000
   2. Salary/wages
   3. Cash
   4. Continue
6. Transfer an existing ISA.
   1. Select yes
   2. Select continue
7. Your ISA details
   1. Bank of Scotland, ______, ________
   2. Yes, now,
   3. Select continue
8. Your ISA transfers
   1. Select continue
9. Important documents.
   1. Open and agree to each documents ** Do not test documents **,
      Submit application (page already tested)
10. Your ISA transfer is in progress.
    1. Finish and exit
11. (Savings homepage is out of scope)

Journey 3: Bond Joint journey

Launcher url: https//:nbs-banking-sao-launcher-dev1.blue.nbs-edbhub-dev.aws.nbscoe.co.uk/

***Launcher page is out of scope***

Select channel: Internet Banking Website
productid: 1 Year Fixed Rate Online Bond - (8431)
Environment: dev1
Customer Id: __________
Click generate token and then click on submit

***Testing starts here***

1. Apply for a 1 Year Fixed Rate Online Bond
   1. Select “me and another person”
   2. Enter dummy details
   3. Start application
2. Check our details.
   1. Select Yes
   2. Select continue
3. About you
   1. Select No
   2. Select continue
4. Your tax residency
   1. Select No
   2. Select no
   3. Select continue
5. Your income and employment.
   1. Enter 1000
   2. Select full time
   3. Enter dummy data
   4. Select continue
6. Review your information
   1. Select continue
7. About [NAME]
   1. Enter dummy details
8. [NAME]’s tax residency
   1. Select No
   2. Select no
   3. Select continue
9. [NAME]’s income and employment
   1. Enter 1000
   2. Select unemployed
   3. Select continue
10. Review [NAME]’s information
    1. Select continue
11. Your account
    1. Enter 1000
    2. Select Salary/wages
    3. Select salary/wages
    4. Select cash
    5. Select continue
12. Important documents.
    1. Open and agree to each documents ** Do not test documents **,
       Submit application (page already tested)
13. Great News! Finish and exit