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Tata Consultancy Services: Teachers Pension Application Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

TCS-TPA\26

Client:

Tata Consultancy Services (TCS)

Project:

Teachers Pension Application

Certificate issue date:

Certificate expiry date:

Certificate status:

Platform:

Native Mobile Application

Certification

To achieve certification each application undergoes a manual technical compliance review against WCAG 2.2 to level AA.

The application underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of issues

No issues were found at WCAG level's A and AA

Journeys

  1. Login using email
  2. Verify password
    1. ___________
  3. Verify PIN
  4. Dashboard
    1. Open quick pension Calculators
    2. Quick pension estimate enter dummy information to proceed
    3. Continue (if age is not set correctly – you may be unable to proceed not valid)
    4. Your pension estimate screen (if step c cannot be continued – this will not available to action)
  5. Select Transactions (nothing available to test may be different on other logins)
  6. Select My documents
    1. Benefit statement
    2. Pension saving statement
  7. Select Menu
  8. Select Secure mailbox
    1. Inbox and Read message
    2. Click back
    3. Select Compose
  9. Compose a message
    1. Choose a subject
    2. Enter dummy test details
    3. Click send message
  10. Select Menu and Select Salary and service history
    1. (select an item) in the list
    2. Employment reference information
  11. Select Menu and then My profile
    1. Personal details
    2. Edit details (full name) (unable to change due to it not being clickable)
    3. Edit details (Date of birth) change DOB (aged between 16 and 75)
    4. Upload a test doc birth cert option (G will supply)
    5. Continue (modal will appear) confirm
  12. Go back to the above step in profile and personal details
    1. Edit details (Marital status) select any option
    2. Continue (modal will pop up)
    3. Confirm
    4. Request sent (return to dashboard)
  13. Select the menu (do not make the changes just test the process screens as this has already been actioned before audit starting and will lock you out of the account it can be completed if you do not need to log back in)
    1. Select Account management
    2. Change password
    3. Reset MFA
    4. Change PIN

Disclaimer:

This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

The issues identified in the initial audit represent the specific accessibility barriers encountered during testing at the time of assessment. This certification applies solely to the issues documented in the original audit report and confirms that the remediation work undertaken to address those findings was assessed during subsequent retesting as satisfactorily meeting the applicable Web Content Accessibility Guidelines (WCAG) success criteria.

Please note that additional instances of the same or similar accessibility barriers may exist elsewhere within the application. Any pages, components, user journeys, functionality, or content that were not included within the defined scope of testing have not been assessed and are therefore not covered by this certificate.

This certificate does not constitute confirmation that all accessibility issues within the application have been identified or remediated. To ensure ongoing compliance with WCAG, responsibility for ensuring that the same or equivalent remediations are applied wherever those barriers exist, including any areas not covered by the original audit, remains with the client.

We audit against the Web Content Accessibility Guidelines V2.2 level A and level AA to test how accessible the application is, using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.