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Department for Transport: National Transport Casework Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

DfT-NTC/25

Client:

Department for Transport

Project:

National Transport Casework

Certificate issue date:

Certificate expiry date:

Certificate status:

Platform:

Desktop and Mobile

Certification

To achieve certification each service undergoes a manual technical compliance review against WCAG 2.2 to level AA.

The service underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of issues

No known WCAG level A or AA issues.

Journey 1 – Proceeding through the service

  1. Apply to close or divert a highway in England.
    https://external-dot-dft-loct-ntcw-test.ew.r.appspot.com/
    1. Test this page
    2. Click ‘Start now’
  2. Are you an agent applying on behalf of a client?
    1. Test this page
    2. Click the ‘Yes’ radio button
    3. Click ‘Continue’
  3. Your details
    1. Test this page
    2. Type your name & DAC into the ‘Full name’ edit field
    3. Type your DAC email into the ‘Email address’ edit field
    4. Type your DAC email into the ‘Confirm email address’ edit field
    5. Type dummy data into the ‘Telephone number’ edit field
    6. Type ‘Unit 18 Llan Coed House, Darcy Business Park’ into the ‘Address line 1’ edit field
    7. Type ‘Neath’ into the ‘Town or city' edit field
    8. Type ‘SA10 6FG’ into the ‘Postcode’ edit field
    9. Type dummy data into the ‘Name of your client’ edit field
    10. Click ‘Continue’
  4. Check your answers
    1. Test this page
    2. Click ‘Change’ within the ‘Are you an agent on behalf of a client?’ table
  5. Are you sure you want to change your answer to this question?
    1. Test this page
    2. Click the ‘No’ radio button
    3. Click ‘Continue’
  6. Check your answers (Already tested)
    1. Click ‘Continue’
  7. Planning permission
    1. Test this page
    2. Click the ‘I have been granted planning permission’ radio button
    3. Click ‘Save and continue’
  8. Planning permission (Granted)
    1. Test this page
    2. Type ‘27/03/2024 into the ‘Date of planning permission decision notice’ date field
    3. Type dummy data into the ‘Planning application decision notice reference’ edit field
    4. Click the ‘Full’ radio button
    5. Type 27/12/2025 into the ‘Date the development is expected to start’ date field
    6. Click ‘Save and continue
  9. Upload the planning permission decision notice
    1. Test this page
    2. Click ‘Choose file’
    3. Select the document provided in the email
    4. Click ‘Upload and continue’
  10. Upload the planning permission decision notice
    1. Test this page
    2. Click ‘Upload additional planning permission decision notice’
  11. Upload additional planning permission decision notice
    1. Test this page
    2. Click ‘Choose file’
    3. Select the PDF provided in the email
    4. Click ‘Upload and continue’
  12. Upload the planning permission decision notice (Already tested)
    1. Click ‘Remove’ on the PDF
  13. Do you want to remove this file Blank.pdf?
    1. Test this page
    2. Click ‘Yes’
    3. Click ‘Continue’
  14. Upload the planning permission decision notice (Already tested)
    1. Click ‘Continue’
  15. Upload the approved site layout plans
    1. Test this page
    2. Click ‘Choose file’
    3. Select the document provided in the email
    4. Click ‘Upload and continue’
  16. Upload the approved site layout plans
    1. Test this page
    2. Click ‘Continue’
  17. The developer
    1. Test this page
    2. Click the ‘No’ radio button
    3. Click ‘Save and continue’
  18. Developer details
    1. Test this page
    2. Type dummy data into the ‘Name’ edit field
    3. Type ‘Unit 18 Llan Coed House, Darcy Business Park’ into the ‘Address line 1’ edit field
    4. Type ‘Neath’ into the ‘Town or city’ edit field
    5. Type ‘SA106FG’ into the ‘Postcode edit field
    6. Type ‘Save and Continue’
  19. Highway authority details
    1. Test this page
    2. Type dummy data into the ‘Name’ edit field
    3. Type ‘Unit 18 Llan Coed House, Darcy Business Park’ into the ‘Address line 1’ edit field
    4. Type ‘Neath’ into the ‘Town or city’ edit field
    5. Type ‘SA106FG’ into the ‘Postcode edit field
    6. Click the ‘No’ radio button
    7. Type ‘Save and Continue’
  20. Planning authority details
    1. Test this page
    2. Type dummy data into the ‘Name’ edit field
    3. Type ‘Unit 18 Llan Coed House, Darcy Business Park’ into the ‘Address line 1’ edit field
    4. Type ‘Neath’ into the ‘Town or city’ edit field
    5. Type ‘SA106FG’ into the ‘Postcode edit field
    6. Click ‘Save and continue’
  21. Local public office and parish or town council details
    1. Test this page
    2. Type dummy data into the ‘Name’ edit field
    3. Type ‘Unit 18 Llan Coed House, Darcy Business Park’ into the ‘Address line 1’ edit field
    4. Type ‘Neath’ into the ‘Town or city’ edit field
    5. Type ‘SA106FG’ into the ‘Postcode edit field
    6. Type dummy data into the ‘Contact name’ edit field
    7. Type dummy data into the ‘Telephone number’ edit field
    8. Type dummy data into the ‘Email address’ edit field
    9. Type dummy data into the ‘Council name’ edit field
    10. Type dummy data into the ‘Council clerk name’ edit field
    11. Type dummy data into the ‘Council clerk email address’ edit field
    12. Type dummy data into the ‘Council clerk telephone number’ edit field
    13. Type ‘Save and Continue’
  22. Highway or adjacent landowner details (optional)
    1. Test this page
    2. Click ‘Add landowner’
  23. Highway or adjacent landowner detail
    1. Test this page
    2. Type dummy data into the ‘Landowner name’ edit field
    3. Type ‘Unit 18 Llan Coed House, Darcy Business Park’ into the ‘Address line 1’ edit field
    4. Type ‘Llandarcy, Darcy Business Park, Skewen’ into the ‘Address line 2’ edit field
    5. Type ‘Neath’ into the ‘Town or city’ edit field
    6. Type ‘Neath Port Talbot’ into the ‘County’ edit field
    7. Type ‘SA106FG’ into the ‘Postcode edit field
    8. Type dummy data into the ‘Email address’ edit field
    9. Type ‘Save and continue’
  24. Highway or adjacent landowner details (optional) (Already tested)
    1. Click ‘Remove’
  25. Are you sure you want to remove this landowner Test?
    1. Test this page
    2. Click the ‘Yes’ radio button
    3. Click ‘Continue’
  26. Highway or adjacent landowner details (optional) (Already tested)
    1. Click ‘Continue’
  27. Details of the highway to be closed or diverted
    1. Test this page
    2. Type ‘Unit 18 Llan Coed House, Darcy Business Park, Llandarcy, Darcy Business Park, Skewen, Neath, SA10 6FG’ into the ‘Location of the closure’ edit field
    3. Type ‘271728 in the ‘Eastings (X)’ edit field
    4. Type ‘196091’ into the ‘Northing (Y)’ edit field
    5. Type dummy data into the ‘Why is the highway closure needed?’ textbox
    6. Click ‘Add highway or area’
  28. Details of area or highway to be stopped up or diverted
    1. Test this page
    2. Type dummy data into the ‘Area name’ edit field
    3. Type dummy data into the ‘Highway name or number’ edit field
    4. Select any option from the ‘Highway type’ checkboxes
    5. Type dummy data into the ‘Maximum length of area to be stopped up (metres)’ edit field
    6. Type dummy data into the ‘Maximum width of area to be stopped up (metres)’ edit field
    7. Type dummy data into the ‘Start point location’ textbox
    8. Type dummy data into the ‘End point location’ textbox
    9. Click the ‘Yes’ radio button
    10. Type dummy data into the ‘Give details of the obstruction, including any permission granted’ textbox
    11. Click ‘Save and continue’
  29. Details of the highway to be closed or diverted (Already tested)
    1. Click ‘Continue’
  30. Upload a copy of the stopping up plan
    1. Test this page
    2. Click ‘Choose file’
    3. Upload the document provided in the email
    4. Click ‘Upload and Continue’
  31. Upload a copy of the stopping up plan
    1. Test this page
    2. Click ‘Continue’
  32. Is there a Compulsory Purchase Order (CPO) or any other statutory action related to this development?
    1. Test this page
    2. Click the ‘Yes’ radio button
    3. Click ‘Save and Continue’
  33. CPO or statutory action details
    1. Test this page
    2. Type dummy data into the ‘Order name’ edit field
    3. Click the ‘Ongoing’ radio button
    4. Type dummy data into the ‘Details of any public inquiries that have been arranged’ Textbox
    5. Click ‘Save and continue’
  34. Will the development include provision of a new highway?
    1. Test this page
    2. Click the ‘No’ radio button
    3. Click ‘Save and continue’
  35. Will the development include improvements to an existing highway?
    1. Test this page
    2. Click the ‘Yes’ radio button
    3. Click ‘Save and continue’
  36. Submit your application
    1. Test this page
    2. Tick all checkboxes on the page
    3. Click ‘Submit’
  37. Your application has been submitted
    1. Test this page

Journey 2

  1. Homepage (Already tested)
    https://external-dot-dft-loct-ntcw-test.ew.r.appspot.com/
    1. Click ‘Start now’
  2. Are you an agent applying on behalf of a client? (Already tested)
    1. Click the ‘Yes’ radio button
    2. Click ‘Continue’
  3. Your details (Already tested)
    1. Type your name & DAC into the ‘Full name’ edit field
    2. Type your DAC email into the ‘Email address’ edit field
    3. Type your DAC email into the ‘Confirm email address’ edit field
    4. Type dummy data into the ‘Telephone number’ edit field
    5. Type ‘Unit 18 Llan Coed House, Darcy Business Park’ into the ‘Address line 1’ edit field
    6. Type ‘Neath’ into the ‘Town or city' edit field
    7. Type ‘SA10 6FG’ into the ‘Postcode’ edit field
    8. Type dummy data into the ‘Name of your client’ edit field
    9. Click ‘Continue’
  4. Check your answers (Already tested)
    1. Click ‘Continue’
  5. Planning permission (Already tested)
    1. Click the ‘I have a planning permission application in progress’ radio button
    2. Click ‘Save and continue’
  6. Have you had any discussions with the highway authority regarding the areas to be stopped up?
    1. Test this page
    2. Type dummy data into the Planning reference number’ edit field
    3. Type 27/03/2007 into the ‘The date your application was submitted’ date field
    4. Type dummy data into the ‘If you are appealing a decision the start date the appeal was made’ date field
    5. Click the ‘Save and continue’ button
  7. Have you had any discussions with the highway authority regarding the areas to be stopped up?
    1. Test this page
    2. Click the ‘Yes’ radio button
    3. Click ‘Save and continue’
  8. Upload the application form
    1. Click ‘Choose file’
    2. Select the document provided in the email
    3. Click ‘Upload and continue’
  9. Upload the application form (part 2)
    1. Click ‘Continue’
  10. Upload the submitted site layout plans submitted to the local authoritySave and continue’
    1. Click ‘Choose file’
    2. Select the document provided in the email
    3. Click ‘Upload and continue’
  11. Upload the submitted site layout plans submitted to the local authority
    1. Test this page
    2. Click ‘Continue’

Please return to Journey 2 step 5 (Planning permissions)

  1. Planning permission (Already tested)
    1. Click the ‘I have retrospective planning permission’ radio button
    2. Click ‘Save and Continue’
  2. Planning permission (I have retrospective planning permission)
    1. Test this page
    2. Click the ‘Yes’ radio button
    3. Click ‘Save and Continue’
  3. You cannot apply for this order
    1. Test this page
    2. Click the ‘Back’ link
  4. Planning permission (I have retrospective planning permission) (Already tested)
    1. Click the ‘No’ radio button
    2. Click ‘Save and continue’
  5. You may be able to apply for this order
    1. Test this page

Please return to Journey 2 step 5 (Planning permissions)

  1. Planning permission (Already tested)
    1. Click the ‘This is a permitted development and the council has told me that I do not need planning permission’ radio button
    2. Click ‘Save and continue’
  2. Date the development is expected to start
    1. Test this page
    2. Type ‘27/03/2025’ into the date fieldset
    3. Click ‘Save and continue’
  3. Upload the certificate or note from the council saying that the development is permitted
    1. Test this page
    2. Click ‘Choose file’
    3. Select the document provided in the email
    4. Click ‘Upload and continue’

 Please return to Journey 2 step 5 (Planning permissions)

  1. Planning permission (Already tested)
    1. Click the ‘I have no permission granted or in progress’ radio button
    2. Click ‘Save and continue’
  2. You cannot apply for a Stopping Up order under section 247 or 253
    1. Test this page

Journey 3 – Externally

  1.  Apply to close or divert a highway in England (Already tested)
    https://external-dot-dft-loct-ntcw-test.ew.r.appspot.com/
    1.  Click ‘detailed guidance’
  2. Stopping up and diversion of highways: application guidance
    https://www.gov.uk/government/publications/stopping-up-and-diversion-of-highways/stop
    1. Test this page

Journey 4

  1. Homepage (Already tested)
    https://external-dot-dft-loct-ntcw-test.ew.r.appspot.com/
    1. Click ‘Start now’
  2. Are you an agent applying on behalf of a client? (Already tested)
    1. Click the ‘Yes’ radio button
    2. Click ‘Continue’
  3. Your details (Already tested)
    1. Type your name & DAC into the ‘Full name’ edit field
    2. Type your DAC email into the ‘Email address’ edit field
    3. Type your DAC email into the ‘Confirm email address’ edit field
    4. Type dummy data into the ‘Telephone number’ edit field
    5. Type ‘Unit 18 Llan Coed House, Darcy Business Park’ into the ‘Address line 1’ edit field
    6. Type ‘Neath’ into the ‘Town or city' edit field
    7. Type ‘SA10 6FG’ into the ‘Postcode’ edit field
    8. Type dummy data into the ‘Name of your client’ edit field
    9. Click ‘Continue’
  4. Check your answers (Already tested)
    1. Click ‘Continue’
  5. Planning permission
    1. Click the ‘I have a planning permission application in progress’ radio button
    2. Test and click ‘Save draft and exit’
  6. You have successfully saved your application
    1. Test this page
  7. Stopping Up order application in progress (Outlook)
    1. Look for an email in outlook called ‘Stopping Up order application in progress (Application reference)
    2. Test the link provided in the email
  8. Continue your application
    1. Test this page
    2. Click ‘Return to your application’

Disclaimer:

This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines v2.2 level A and level AA to test how accessible the website is, using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.