Entrust Smart Capture on Native Mobile Accreditation

Technical limitations

After clarification of the technical issues involved by the client, the following issues are considered to be 'essential' to the delivery of the service.

DAC_Orientation_01

WCAG Reference: 1.3.4 Orientation (Level AA)

Notes: Content restricts its view and operation to portrait orientation because a specific display orientation is essential for the identity-verification SDK to function correctly. The software performs facial capture and liveness detection using camera calibration, framing, and alignment guidance that are designed and validated exclusively for portrait orientation. Supporting alternative orientations would materially impair the verification process and prevent it from operating as intended. This restriction therefore meets the WCAG 2.2 Success Criterion 1.3.4 exception for cases where a specific display orientation is essential. The issue has been left in the body of the report for reference only.

Journeys 1 and 2 can be found on the Entrust Smart Capture on Web Accreditation page.

Journey 3 – IOS Journey (App)

1. Bitrise download (Out of scope)
   https://app.bitrise.io/app/d04e3a422799521b/installable-artifacts/061fb22bd7d79bfc/public-install-page/cfbc34b33c23433ae65bec479c2832ed
   1. Scan the QR code on you iOS camera app
   2. Click ‘Install’ (A modal will appear)
   3. Click ‘Install’
2. iOS setup (Out of scope)
   1. Go to your settings app
   2. Go to ‘General’
   3. Click ‘VPN & Device Management’
   4. In the ‘Enterprise app’ section, click ‘Onfido Limited’
   5. Click ‘Trust “Onfido Limited” (A iOS modal will appear)
   6. Click ‘Allow & Restart’ (Your iPhone will restart)
   7. Once your iPhone restarts, swipe up to continue’ and click ‘Install Profile’
   8. Navigate to the ‘SDK TestApp’
   9. Please change the following while on the app
      Document capture – None selected
      Face capture – motion
   10. Click ‘Run flow’
3. Verify your identity
   1. Test this page
   2. Click ‘Choose document’
4. Choose your document
   1. Test this page
   2. From the ‘Issuing country’ dropdown, select ‘Canada’ or United States’ depending on the driving licence you are provided with
   3. Click ‘Driving licence’
5. Allow camera access
   1. Test this page
   2. Click ‘Enable camera’ (A modal will appear)
   3. Click ‘Allow’
6. Position the front of your document in the frame
   1. Scan the card provided (Front)
7. Make sure your details are clear and unobstructed
   1. Test this page
   2. Click ‘Submit photo’
8. Position the Back of your document in the frame
   1. Scan the card provided (Back)
9. Make sure your details are clear and unobstructed
   1. Test this page
   2. Click ‘Submit photo’
10. Record a video
    1. Test this page
    2. Click ‘Start recording’
11. Position your face in the frame
    1. Turn your face left
    2. Turn your face right
12. Flow results (Out of scope)
    1. Click ‘Done’

Journey 4 – Android testing (App)

1. Bitrise download (Out of scope)
   https://app.bitrise.io/app/0d3fe90349e46fbe/installable-artifacts/6cda09de6afc506a/public-install-page/d40224e0e6581135468b32a2fab48d23

1. Scan the QR code on you iOS camera app
   1. Click ‘Download’ (A modal will appear)
   2. Click ‘Download’
2. Android setup (Out of scope)
   1. The file will automatically download
   2. Go to ‘History’ and select ‘Downloads’
   3. Select ‘development-full.apk’ (A modal will appear)
   4. Click ‘Install’ (The app will start installing)
   5. If an app scan appears, click ‘Scan app’
   6. Click ‘Install’
   7. Once completed, click ‘Open’
   8. Allow notifications
   9. Tick the following on the app
      1. Welcome
      2. Document
      3. Face
      4. Final
   10. Within the face section, select ‘Motion’ from the dropdown
   11. Click ‘Start flow’
3. Verify your identity
   1. Test this page
   2. Click ‘Choose document’
4. Choose your document
   1. Test this page
   2. From the ‘Issuing country’ dropdown, select ‘Canada’ or United States’ depending on the driving licence you are provided with
   3. Click ‘Driving licence’
5. Allow camera access
   1. Test this page
   2. Click ‘Enable camera’ (A modal will appear)
   3. Click ‘Allow’
6. Position the front of your document in the frame
   1. Scan the card provided (Front)
7. Make sure your details are clear and unobstructed
   1. Test this page
   2. Click ‘Submit photo’
8. Position the Back of your document in the frame
   1. Scan the card provided (Back)
9. Make sure your details are clear and unobstructed
   1. Test this page
   2. Click ‘Submit photo’
10. Record a video
    1. Test this page
    2. Click ‘Start recording’
11. Position your face in the frame
    1. Turn your face left
    2. Turn your face right
12. Thank you
    1. Test this page
    2. Click ‘Submit verification’
13. Flow results
    1. Close app