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Transport For Wales Booking Engine Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

TfW-BE-Web/26

Client:

Transport For Wales

Project:

Transport For Wales Booking Engine (Opens in a new tab)

Certificate issue date:

Certificate expiry date:

Certificate status:

Platform:

Desktop and Mobile

Certification

To achieve certification each website undergoes a manual technical compliance review against WCAG 2.2 to level AA.

The site underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of issues

  • The month text such as ‘March 2025’ within the ‘Select date and time’ dialog used to book tickets on the home page is marked up as a button, despite not appearing visibly or functioning as a button.
  • The expandable sections in the main navigation menu could pose difficulties to users navigating via mouse cursor. When hovered, the sections expand and obscure main page content but cannot be collapsed without moving the mouse cursor away from the menu.

Journey

Journey 1 - Proceeding through the service

  1. Select Language
    1. Test the page
    2. Select English button
  2. Home/landing screen
    1. Test the page
    2. Select my account
    3. Select login
  3. Login
    1. Test the page
    2. Enter the following details:
      Email:  _______________@tfw.wales
      Password:  __________
  4. Buy a ticket
    1. Enter Swansea in the from field
    2. Enter Cardiff Central in the to field
    3. Select the avoid station button and enter Skewen in the form field
    4. Select the done button
    5. Under outbound select the now button to change the date and time
    6. Select tomorrows date and select 16:00
    7. Select the done button
    8. Under passenger select the adult and change it 2 adults and 1 child
    9. Select the back button to exit the passenger field
    10. Select the railcard field and select disabled persons railcard from the list
    11. Select the back button once the railcard has been added
    12. Select find tickets
  5. Select outbound train
    1. Test the page
    2. Select the first available train
  6. Select Ticket
    1. Test the page
    2. Select the first option
  7. Basket
    1. Test the page
    2. Select the pay securely button
    3. Select the pay by card button
    4. Enter the following details
    5. Any Name
    6. Card number  ____ ____ ____ ____
    7. Expiry date:  __ / __
    8. Security code:  ___
    9. Purchase authentications enter  ____  into the enter code here and select the submit button (out of scope)
  8. Confirmation
    1. Test the page
    2. Select the view tickets button
  9. Ticket details
    1. Test the page
    2. Select the view tickets button
    3. Test the page
    4. Select the back button
  10. Wallet Tickets
    1. Test the page
    2. Select the search and buy button
  11. My account
    1. Test the page
    2. Select the address
  12. Address
    1. Test the page
    2. Select the back button

Disclaimer:

This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines V2.2 level A and level AA to test how accessible the website is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.