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Transport For Wales Mobile Application Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

TFW-App/26

Client:

Transport For Wales

Project:

TfW Native Mobile Application

Certificate issue date:

Certificate expiry date:

Certificate status:

Platform:

Desktop and Mobile

Certification

To achieve certification each application undergoes a manual technical compliance review against WCAG 2.2 to level AA.

The Application underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of issues

No barriers were found at WCAG level A.

The following issues were found are of the priority level AA:

  • Orientation:
    The page content is restricted to being viewed in portrait.
  • Relative Sizing:
    The page content cannot be resized via the accessibility features.

Journey

  1. Select Language
    1. Test the page
    2. Select English button
  2. Home/landing screen
    1. Test the carousel
    2. Select the next button
    3. Select the get started button
    4. Select my account from the global navigation
  3. My account
    1. Test the page
    2. Select the login button
  4. Login
    1. Test the page
    2. Enter the following details
      Email _______________@tfw.wales
      Password _________.
  5. Buy a ticket
    1. Test the page
    2. Enter Swansea in the from field
    3. Enter Cardiff Central in the to field
    4. Select the avoid station button and enter Skewen in the form field
    5. Select the done button
    6. Under outbound select the now button to change the date and time
    7. Select tomorrows date and select 16:00
    8. Select the done button
    9. Under passenger select the adult and change it 2 adults and 1 child
    10. Scroll down to exit the passenger field
    11. Select the railcard field and select disabled persons railcard from the list
    12. Scroll down to exit the railcard field
  6. Select outbound train
    1. Test the page
    2. Select the first available train
  7. Select Ticket
    1. Test the page
    2. Select the first option
  8. Basket
    1. Test the page
    2. Select the pay securely button
    3. Select the pay by card button
    4. Enter the following details
    5. Any Name
    6. Card number:  ____  ____  ____  ____ 
    7. Expiry date 08/26
    8. Security code 123
    9. Purchase authentications enter 1234 into the enter code here and select the submit button (out of scope)
  9. Confirmation
    1. Test the page
    2. Select the view tickets button
  10. Ticket details
    1. Test the page
    2. Select the view tickets button
    3. Test the page
    4. Select the back button
    5. Select the live times from the global navigation
  11. Live times
    1. Test the page
    2. Select the arrivals tabs
    3. Select the from and enter Neath
    4. Select the search arrivals button
    5. Select a service
  12. Live times – route
    1. Select the route status tab
    2. Test the page
    3. Select all updates tab
  13. Live times- All updates
    1. Test the page
    2. Select wallet from the global navigation
  14. Wallet Tickets
    1. Test the page
    2. Select account from the global navigation
  15. Delay repay calculator
    1. Test the page
    2. Select the back button
    3. Select my account button
  16. My account
    1. Test the page
    2. Select the address
  17. Address
    1. Test the page
    2. Select the back button

Disclaimer:

This certificate was issued on the and represents the state of the application screens audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines V2.2 level A and level AA to test how accessible the website is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.